At City Fertility we strive to provide you with the highest level of service and support throughout your fertility journey. It is extremely important and valuable for us to receive your feedback on your experience with City Fertility.
We would greatly appreciate it if you could kindly provide your comments/suggestions by either emailing us at contactus@cityfertility.com.au or speaking with our friendly reception staff. Customer feedback forms are also available at reception in our clinics.
Only with your feedback can our service improve!
If you remain dissatisfied with our response, you may contact the appropriate Health Complaints Commissioner/Ombudsman in your state. Their service is free, confidential and impartial. To lodge a complaint with the Health complaints Commissioner/Ombudsman in your state please find the contact details below:
Health Care Complaints Commission (HCCC)
1800 043 159 Monday to Friday 9am to 5 pm
http://www.hccc.nsw.gov.au/Home
Health Complaints Commissioner (HCC)
1300 582 113 Monday to Friday 9am to 5pm
https://hcc.vic.gov.au/about
Office of the Health Ombudsman
133 646 Monday to Friday 9am to 5pm
http://www.oho.qld.gov.au/
Healthcare Rights
For information regarding patient rights and responsibilities please go to the Australian Charter of Healthcare Rights website.
